Case Studies

Customer Service Training to kickstart the working day at New Covent Garden Market!

Customer Service has to be high on the list of any business’s priorities when it comes to keeping customers and winning new business.

With the vision that NCGM is recognised as UK’s Number 1 Wholesale Market, it’s vital that businesses provide every opportunity to ensure their people offer an excellent service to their customers.

South London Business in partnership with Covent Garden Market Authority has been providing free training to the tenants as a result of European Social Funding. One of the eligibility requirements for businesses to access this funded training is that people hold an EU or UK passport.

‘Most people do not carry passports on them? says Louise Crayton South London Business Training Adviser, “but of course, Nicolas Sarraille had come prepared as it was his first day at work with Wild Harvest?.

“Wild Harvest are very proactive about arranging training for their people and had anticipated that a new recruit to their sales team would benefit from attending a customer service training ,even on his first day ! “The paperwork was simple and ‘Voila’! Nicolas was signed up to start the Customer Service training on Wednesday 12th March?.

The ‘turn out’ was excellent! 13 people from businesses in the Market were introduced to a new way of thinking about how to maker their customer service personal! Everyone will be able to gain a ‘unit towards’ the NVQ Level 3 in Customer Service. Confirmation that people are effective at what they do is great recognition for people’s hard work and good feedback to businesses who need to maintain high standards of customer service.

Sarah Whitefield whose responsibility it is to coordinate training for people at Daily Bread, confirmed that employee, Poonam Deb was bubbling over with enthusiasm about the course and in particular, meeting other people within the market! “What a great start’ exclaimed Sarah “I think I may have other members of the team clamouring for the opportunity!?

Matthew Morgan, Head of Sales at Langridge Organic Products Ltd who also attended the morning training session confirmed that it provided him with a good opportunity to recap on what he already knows. “It’s good to take a step back out of your daily routine and reflect on how effective your customer service skills are and how they might be improved.?

This certainly reinforces the fact that no matter how long people have been doing their job and how experienced they are, they should never underestimate the power of learning!