Course Outlines

Please see below a list of course details, if you would like to find out any further information on any of the course's or to book on to a course, please contact Julie Harries by email or by telephone on 020 8256 1293


EDI Level 2 NVQ in Business and Administration
The aim of this qualification is to contribute to the skills, knowledge and
overall performance of Business and Administration. It provides insight
into the principles and processes of Business and Administration and will
aid career progression.
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EDI Level 3 NVQ in Business and Administration
The aim of this qualification is to contribute to the skills, knowledge and
overall performance of Business and Administration. It provides insight
into the principles and processes of Business and Administration and will
aid career progression.
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Click Here for the Qualification Structure


EDI Level 4 NVQ in Business and Administration
The aim of this qualification is to contribute to the skills, knowledge and
overall performance of Business and Administration. It provides insight
into the principles and processes of Business and Administration and will
aid career progression.
Click Here for the Qualification Structure


EDI Level 3 NVQ in Business Start Up
The aim of this qualification is to provide all the aspects that should be
considered to ensure a new business starts successfully and remains
successful. This NVQ provides an up-to-date qualification that is in line with industry needs and shows new owner-managers how to research and plan before starting a business, which is fundamental to its survival.
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EDI Level 2 NVQ in Customer Service
This course covers the language and concepts of Customer Service as well as the organisational context and the external environment in which you have to work. Customer Service behaviours and processes that have the most impact on the way your customer sees you and your organisation. Customer Service behaviours and processes that have most effect on the customer experience during Customer Service delivery, behaviours, processes and approaches that are most effective when handling
customer service problems, and much more.
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EDI Level 3 NVQ in Customer Service
This course covers the language and concepts of Customer Service as well as the organisational context and the external environment in which you have to work. The Customer Service behaviours and processes that have the most impact on the way your customer sees you and your organisation. Customer Service behaviours and processes that have most effect on the customer experience during Customer Service delivery, and much more.
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EDI Level 2 NVQ for IT Users
This course covers IT trouble-shooting for users, IT maintenance for users, IT security for users, Use IT to exchange information and much more.
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EDI Level 3 NVQ for IT Users
This course covers Spreadsheet software, Website software, Artwork and imaging software and much more.
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EDI Level 3 NVQ in Management
The EDI Level 3 NVQ in Management has been developed from the
National Occupational Standards produced by the Management Standards
Centre (MSC), the national Standard Setting Body for Management and
Leadership. The aim of this NVQ is to contribute to the skills, knowledge
and overall performance of Management and Leadership.
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EDI Level 4 NVQ in Management
The EDI Level 4 NVQ in Management has been developed from the
National Occupational Standards produced by the Management Standards
Centre (MSC), the national Standard Setting Body for Management and
Leadership. The aim of this qualification is to contribute to the skills, knowledge and overall performance of Management and Leadership. It provides insight into the principles and processes of Management and Leadership and will aid career progression.
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EDI Level 5 NVQ in Management
This course includes, Providing leadership for your organisation, Encouraging innovation in your organisation, Ensuring an effective organisational approach to health and safety and Improving organisational performance and much more.
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EDI Level 2 NVQ in Team Leading
The EDI Level 2 NVQ in Team Leading has been developed from the
National Occupational Standards produced by the Management
Standards Centre, the national standard setting body for this
occupational area.
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EDI Level 2 NVQ in Museums, Galleries and Heritage
This qualification is based on the day to day demands of working in the culture and heritage sector, developed by people working in museums, galleries, stately homes and other heritage sites throughout the country. Cultural Heritage NVQs offer individuals and organisation a structured but flexible approach to training, development and career progression.
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If you would like to find out any further information on any of the course or to book on to a course, please contact Julie Harries by email or by telephone on 020 8253 4227