Courses

Customer Service

- It is all too common to think that our product alone will satisfy our customers and we often forget to ensure that our customers receive the best service both at the point of sale and after purchase. This course is designed to ensure that staff provide customers with competitor beating customer service. Learning outcome: understand the importance of excellent customer service and the direct impact you can have in delivering exceptional customer care, appreciate the importance of working as a team, recognise how to improve the customer’s experience through improving personal communication skills, and gain confidence in handling more difficult customers.

Effective Communication

- delegates will learn how to make the most of the money they spend communicating with customers. Delegates will asses what tools and approaches they should use to make the most impact, enabling them to make more confident decisions that will make their business more profitable. Attendees will learn what to spend their budget on to get the best return and be clear about how to make a positive impact to the profitability of your business.

Finance for Non Finance Managers

– provides managers who have limited exposure or knowledge of finance with an insight into the key elements of this area of a business. As financial information can be business sensitive the course is tailored to provide the knowledge and skills needed to understand the terms used and the impacts that finance has on a business. Delegates will be taught how to understand the difference between the business manager’s role and that of the accountant, knowledge of profit/loss, balance sheets and cash flow, competence in planning, monitoring and controlling a budget.

Microsoft Excel - Intermediate Level

- This training is for delegates who already use Excel, the topics covered will include: Further data entry techniques, Customising your workbook, Working with templates, Working with advanced formulas, Creating and modifying charts, Enhancing your worksheet using charts, Sorting and filtering data, Collaboration and Creating Discussion Comments.

Microsoft Word - Intermediate Level

- This training is for delegates who already use Word, the topics covered will include: Creating and Modifying Templates, Managing Tables and Table Data in Documents, Adding Graphics, Create a Document Section, Sending Form Letters, and Creating a Web Page.

Professional Minute Taking

– will help delegates to take and write better minutes of meetings and to do so more easily and speedily. The course covers working with the Chair, preparation, summarising, formatting the agenda and the minutes, taking good (but not copious) notes and writing clear minutes. Lessons learned are applicable to most types of meetings. This is a popular course in both the public and private sectors, with both junior and more senior staff. Minute taking practice is built into the course. Organisational benefits include: better minutes - often shorter too, better communications and a saving in time and effort for Chairs and committee members as well as minute takers.

Supervisor/Team Leader Training

- suitable for new and existing supervisors or team leaders. The course will provide all the skills and knowledge necessary to be an effective supervisor. This course provides advice and training on leadership skills, managing staff, reporting back, delegation and how to motivate your team to achieve results. At the end of the course delegates will have a greater knowledge and understanding of their role, different management styles, how to communicate effectively, become an assertive supervisor, set goals, and learn techniques for motivating their team to achieve results.

Time Management

- provides delegates with a full understanding of how to achieve and prioritise their tasks on a day to day basis, ensuring that they are in control of their workloads each and every day. Delegates will learn how to be an effective time manager, delegate successfully and prioritise workloads.